Call or Contact Centre Team Leader belong to SKILL LEVEL 3：
Definition of Skill Level 3：
Occupations at Skill Level 3 have a level of skill commensurate with one of the following:
NZ Register Level 4 qualification
AQF Certificate IV or
AQF Certificate III including at least two years of on-the-job training.
At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Minimum remuneration for SMC:$25/H or above
呼叫或客戶服務中心組長 屬於3級技能職位：
3級技能定義：
新西蘭注冊4級學歷（NZ Register Level 4 qualification）或澳洲4級證書（AQF Certificate IV）或澳洲3級證書並包含至少2年的實習培訓（AQF Certificate III including at least two years of on-the job training）。某些職業，3年相關工作經驗可以替代學歷要求。某些情況下需要額外的相關工作經驗和/或工作中的培訓（on-the-job-training）。
